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Receptionist

Description

HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy. The Receptionist is responsible for creating a warm, responsive interaction between the facility and customers, meeting specific administrative needs of residents and families, and providing the full range of administrative support to Directors. This position requires tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction. As the Receptionist, you are a member of the Administrative Team. The Business Office Manager is the coordinator of this team. Courteously greeting visitors and directing visitors appropriately. Operating switchboard and training others for relief purposes. Efficiently processing incoming and outgoing calls. Filing and copying documents as needed. Typing correspondence, written communication and reports from hard copy as needed. In return for your expertise, you ll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Educational Requirements

High School Diploma or GED.

Position Requirements

MUST BE AVAILABLE TO WORK BETWEEN THE HOURS OF 8am-5pm M-F hours will vary
Experience: experience as a Patient Care Coordinator, Referral Coordinator, or Medical Receptionist a plus
Knowledge
1. Medical terminology and knowledge of ICD-10 a plus
2. Insurance verification utilizing Availity and other various websites
3. Knowledge of the Microsoft Office Platform
Abilities
1. Ability to type a minimum of 40wpm
2. Ability to multi-task and work under pressure
Skills
1. Strong written and communication skills
2. Excellent interpersonal/ customer service skills
3. Strong attention-to-detail skills
4. Ability to adhere to corporate policies and procedures

Category

Administrative

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